Support

We usually reply within 1–2 business days.

Email us at support@spikehealth.app. Include your device model and iOS version if you're reporting a problem, and screenshots help a lot.

Common fixes

My glucose isn't showing up

• Check that your CGM's own app is running and connected to your sensor.
• Check Health access: iOS Settings > Privacy & Security > Health > spike. Blood Glucose should be allowed.
• Remember the delay: CGM apps deliver data to Apple Health a few hours behind their own display (about 3 hours for Stelo). spike shows readings as they arrive. Tap the ⓘ on the glucose card in the app for details.

My meal shows "Tracking spike…" for a long time

• That's normal. spike analyzes a meal once the full 3-hour post-meal window of glucose data has arrived in Apple Health. With your CGM's sync delay, results typically land around 6 hours after eating. You'll get a notification when they do.

Subscription and billing

• Subscriptions are billed by Apple. Manage or cancel: iOS Settings > your name > Subscriptions > spike.
• To restore a purchase on a new device, tap "Restore Purchase" on the paywall.
• Refunds are handled by Apple at reportaproblem.apple.com.

The AI misread my meal

• Open the meal, tap Edit, and adjust the ingredients. Nutrition recalculates and your logs update.

Delete my account

• In the app: Account tab > Delete Account. Or follow the steps on the account deletion page.

Contact

Aura Crafts LLC
support@spikehealth.app